Jennifer J. SharpeEnterprise Communications Résumé (PDF)

Charlotte, NC  ·  Energy  ·  Utilities  ·  Telecommunications

Jennifer J. Sharpe

Enterprise Communications Leader

I make complicated, regulated, high-stakes work make sense to executives, regulators, reporters, employees, and eight million customers.

20+ years  ·  PRSA Silver Anvil Award  ·  Duke Energy  ·  Piedmont Natural Gas  ·  Hexagon Agility

Portrait of Jennifer J. Sharpe
PRSA Silver Anvil
For 24/7 enterprise crisis communications during Hurricanes Milton and Helene
#1
J.D. Power customer satisfaction, up from #9
$8B
DOE funding pursued by the six-state hydrogen coalition I built the platform for
8M+
Customers of the Fortune 150 utility I spoke for

What I do

Three things, done at enterprise scale

01

Executive & board communications

Speechwriting, testimony, and executive positioning for C-suite leaders of publicly traded companies, including remarks delivered at the White House and comments drafted for a Congressional energy subcommittee.

02

Crisis & issues management

Lead spokesperson and response lead for fatal incidents, hurricanes, bankruptcy proceedings, and public protests. I write the playbook before the call comes, then run it when it does.

03

Enterprise strategy & change

Building the communications function itself: message architecture, planning cadence, agency governance, and budget ownership that outlast any single campaign.

Coverage placed in

ForbesThe Wall Street JournalHuffPostS&P Global POWER MagazineCanary MediaWorld Nuclear News Renewable Energy WorldUSA Today NetworkThe Charlotte Observer

Selected work

Five situations that had no obvious answer

Full write-ups, including my specific role and what happened next.

Piedmont Natural Gas

A fatal residential gas explosion

Activated the crisis playbook I had written, stood up the response team, and served as lead spokesperson through intense local media scrutiny.

Duke Energy

Clean energy tariff for AI data centers

A first-of-its-kind pricing structure for hyperscale data centers, and the executive remarks that carried it to the White House.

Duke Energy

Hurricanes Milton and Helene

Federal crisis communications and real-time executive updates to the White House as Western North Carolina went dark. PRSA Silver Anvil Award.

Read all case studies

Core expertise

Where I'm strongest

Executive Communications Crisis & Issues Management Enterprise Communications Strategy Regulatory & Public Affairs Speechwriting & Testimony Media Relations Narrative Architecture Change Management

What's next

Available for enterprise communications leadership, full-time or fractional.

If you're building or rebuilding a communications function in an industry where the stakes are public and the details are technical, I'd like to hear about it. Permanent leadership roles directly, fractional engagements through Sharpe Advisory Group.

Case studies

Six situations, and what I actually did

Each write-up covers the challenge, my specific role, and the outcome. Full PDFs linked below each summary.

Piedmont Natural GasCrisis communications

Fatal residential natural gas explosion

The challenge

A fatal explosion in a prominent neighborhood, with significant media attention, no confirmed cause in the early hours, and immediate reputational risk to the company.

My role

Activated the crisis communications playbook I had developed, stood up the internal crisis management and communications teams, and served as lead spokesperson and media liaison.

The result

Coordinated messaging across leadership, legal and operations; accurate reporting sustained through the news cycle; safety messaging reinforced with customers and local officials.

Established relationships with fire officials and media held under pressure.
Read the full case study (PDF)
Duke EnergyExecutive messagingPublic affairs

Accelerating Clean Energy tariff: a first-of-its-kind pricing structure

The challenge

Energy demand from large-scale, AI-driven data centers was surging. A new tariff had to fund new electric generation without burdening individual customers, and had to be understood by regulators, press and the public.

My role

Led enterprise communications, aligning executives and communications leaders at Duke Energy, Amazon, Google, Microsoft and Nucor, and authored executive remarks delivered at the White House.

The result

Significant media attention, strengthened regulatory relationships, and recognition of Duke Energy as a leader in balancing economic growth with customer protection.

A complex pricing model translated into a clear public narrative.
Read the full case study (PDF)
Duke EnergyCrisis communicationsFederal

Hurricanes Milton and Helene

The challenge

Catastrophic storm damage across Western North Carolina, with federal attention on restoration progress and operational data changing hour by hour.

My role

Orchestrated 24/7 enterprise-wide crisis communications and served as liaison to Government Relations, synthesizing complex damage and restoration data into real-time, executive-level updates for the White House.

The result

Commended with the PRSA Silver Anvil Award for the response.

PRSA Silver Anvil Award: public relations' highest recognition.
Read the full case study (PDF)
Duke EnergyCoalition buildingBrand architecture

Southeast Hydrogen Hub: one voice, five providers, six states

The challenge

A coalition of five regional energy providers spanning six states needed a single, credible identity and communications platform to compete for $8 billion in Department of Energy funding.

My role

Architected the communications function from nothing: unified brand, messaging platform, and governance across all coalition partners.

The result

Lauded by executive leadership as a best-in-class collaboration model.

Five competitors, one platform, $8B on the table.
Read the full case study (PDF)
Duke EnergyCongressional testimonyNuclear

Congressional testimony on new nuclear capacity for AI data centers

The challenge

Rising electricity demand from data centers created a case for building several new small modular reactor (SMR) facilities, a technically dense and politically sensitive argument to make before Congress.

My role

Partnered with the SVP of System Planning and Construction to develop key messages, draft the SVP's comments to the Congressional Energy Subcommittee, and build a comprehensive confidential Q&A document.

The result

A senior executive prepared to defend a multi-billion-dollar generation strategy on the record.

Technical complexity, translated for a Congressional audience.
PDF to be added
Piedmont Natural GasOperating model

Building the enterprise message mapping system

The challenge

Communications was executed in fragments: no shared calendar, no message discipline, no way to see what any given audience would hear in a given month.

My role

Designed and implemented the company's first enterprise communications program: an annual message map built month by month across message, audience and schedule, reviewed with stakeholders monthly and renewed annually.

The result

Fragmented execution became coordinated strategy. The practice is still in use today.

Built once, still running a decade later.
Read the full case study (PDF)

Want the version with the parts I can't put on a public site?

Happy to walk through any of these in detail, including what didn't work and what I'd do differently.

Work samples

45 selected pieces

A curated selection, not a full archive. Every file opens directly from this site. Additional samples available on request.

Looking for something specific?

Speeches, testimony prep, internal campaigns, and agency briefs are available on request.

About

Experienced. Strategic. Trusted.

For more than 20 years I've worked where technical complexity meets public scrutiny: natural gas, electricity, nuclear, hydrogen, and telecommunications. Industries where a pricing model is also a political question, where an outage is a front-page story, and where the gap between a good message and a bad one gets measured in public trust.

Most recently I led enterprise and executive communications at Duke Energy, a Fortune 150 regulated utility serving more than 8 million customers. I ran federal crisis communications through Hurricanes Milton and Helene, built the communications function for a five-provider hydrogen coalition spanning six states and competing for $8 billion in DOE funding, and drafted a senior executive's comments to the Congressional Energy Subcommittee on new nuclear capacity.

Before that, at Piedmont Natural Gas, I built the company's first enterprise communications program and led the crisis response to a fatal residential gas explosion. The message-mapping system I designed there is still in use today. Earlier still, I built first-ever PR programs at US LEC and FairPoint, and led internal communications through bankruptcy proceedings at a Barclays subsidiary.

What ties it together: I take the thing that's genuinely hard to explain, and I make it clear, without making it wrong.

Experience

Where I've done it

Sharpe Advisory Group
Nov 2025 - Present
Charlotte, NC

Fractional Communications Leader

Fractional communications leadership for energy, utility, and transportation clients. Assess, realign, and strengthen programs that need senior direction without a full-time hire.

Hexagon Agility
Dec 2024 - Oct 2025
Charlotte, NC

Senior Manager, North American Communications

Reported directly to Norway-based executive leadership and partnered with Brunswick Group's Munich team to support global communications strategy.

  • Architected and launched the North American corporate communications strategy to create executive visibility, drive climate policy leadership, and champion commercial expansion objectives.
  • Drove 25% year-over-year growth in brand visibility and market presence by designing and deploying a fully integrated media and digital communications platform for ACT Expo 2025.
  • Built and maintained strategic relationships with more than 100 global, national, and trade media outlets.
Duke Energy
Oct 2016 - Nov 2024
Charlotte, NC

Lead Communications Manager

Retained through Duke Energy's acquisition of Piedmont Natural Gas as Regional Enterprise and Executive Communications Lead. Served as senior enterprise spokesperson and led climate policy communications for this Fortune 150 regulated utility with 8M+ customers. Provided oversight and direction to multiple agency teams.

  • Spearheaded enterprise-wide communications for the Accelerating Clean Energy initiative, placing the cost of hyperscale demand from energy-intensive, AI-driven data centers on corporations with special tariffs.
    • Partnered with internal executives and communications leaders at Amazon, Google, Microsoft, and Nucor to design a formal communication plan that translated a complex pricing model into clear public narrative and elevated the initiative into national policy conversation.
  • Partnered with the SVP, System Planning and Construction to prepare Congressional testimony on the need to build several new small modular reactor (SMR) facilities to meet rising data center electricity demand.
    • Developed key messages, drafted the SVP's comments to the Congressional Energy Subcommittee, and created a comprehensive, confidential Q&A document.
  • Architected the communications function for the Southeast Hydrogen Hub, a coalition of five regional energy providers spanning six states, building a unified brand and platform to compete for $8B in DOE funding. Lauded as a best-in-class collaboration model.
  • Commended with the PRSA Silver Anvil Award for orchestrating 24/7, enterprise-wide crisis communications during Hurricanes Milton and Helene.
Piedmont Natural Gas
Oct 2008 - Oct 2016
Charlotte, NC

Senior Consultant, Communications

As enterprise communications lead, directed internal and external communications strategy for a $2M annual investment portfolio. Set and aligned KPIs for agency partnerships with corporate strategy and measurable business outcomes. The brand work carried through Duke Energy's acquisition and earned Piedmont Natural Gas recognition as the Cogent Utility Trusted Brand Study's Most Trusted Utility in 2017.

  • Drove development and delivery of enterprise communications strategies that strengthened brand trust and market leadership, boosting the J.D. Power customer satisfaction ranking from #9 to #1.
  • Protected corporate image and reputation as lead spokesperson during high-stakes incidents, including gas emergencies, public protests, and severe weather events.
  • Established the company's first communications program, with a consistent brand and message cadence for every audience: media, customers, and regulators.
    • Built an annual message map, month by month, by message, audience and schedule. Reviewed with stakeholders monthly and renewed annually. The practice is still used today.
EquiFirst
Mar 2007 - Feb 2008
Charlotte, NC · Barclays subsidiary

Corporate Communications Manager

Managed internal and external communications through financial and industry volatility; supported executive communications.

  • Maintained positive morale during 2008 bankruptcy proceedings and associated layoffs by leading crisis communications in conjunction with Barclays.
  • Enhanced internal communications by building the organization's first SharePoint intranet for 4K+ employees.
FairPoint Communications
Mar 2005 - Mar 2007
Charlotte, NC

Corporate Communications Manager

Trained C-suite executives on message and media development. Wrote, produced, and distributed monthly CEO video messages.

  • Crafted internal and external communications for 12 M&A transactions, including Taconic Telephone and Berkshire Telephone Company in New York.
US LEC
Mar 1998 - Mar 2005
Charlotte, NC

Public Relations Manager

Built the company's first-ever PR program. Hired and managed Edelman out of Atlanta. Designed the governing message house and executed C-suite media training.

  • Designed a proactive PR campaign for emerging ILEC and regulatory challenges and emerging VoIP issues, including a roadshow and comprehensive national, regional and trade media outreach. Managed all internal and external communications for two regional acquisitions.

Education

Education

Master of Arts
Organizational Communications
Queens University of Charlotte · Charlotte, NC
Bachelor of Science
Mass Communications
Appalachian State University · Boone, NC
Bachelor of Arts
English Literature
University of Southern Maine · Portland, ME

Certifications

Currently building

Responsible AI Principles & Practices, Microsoft Learn (in process) Cybersecurity Fundamentals, ISACA (in process) Generative AI for Everyone, DeepLearning.AI AI for Everyone, DeepLearning.AI Azure AI Fundamentals (AI-900), Microsoft

Tools

What I work in

CisionMeltwaterHootsuite Power BISharePointGoogle Analytics AirtableMicrosoft 365Adobe Acrobat ChatGPTClaude

References available upon request.

Contact

Let's talk.

I take on enterprise communications leadership two ways: as a full-time hire, or fractionally through Sharpe Advisory Group. Either suits me. What matters more is the work being technical, regulated, and publicly scrutinized.

Based in Charlotte, NC. Open to relocation and hybrid arrangements for permanent roles, and to remote fractional work.

LocationCharlotte, North Carolina