For more than 20 years I've worked where technical complexity meets public scrutiny: natural gas, electricity, nuclear, hydrogen, and telecommunications. Industries where a pricing model is also a political question, where an outage is a front-page story, and where the gap between a good message and a bad one gets measured in public trust.
Most recently I led enterprise and executive communications at Duke Energy, a Fortune 150 regulated utility serving more than 8 million customers. I ran federal crisis communications through Hurricanes Milton and Helene, built the communications function for a five-provider hydrogen coalition spanning six states and competing for $8 billion in DOE funding, and drafted a senior executive's comments to the Congressional Energy Subcommittee on new nuclear capacity.
Before that, at Piedmont Natural Gas, I built the company's first enterprise communications program and led the crisis response to a fatal residential gas explosion. The message-mapping system I designed there is still in use today. Earlier still, I built first-ever PR programs at US LEC and FairPoint, and led internal communications through bankruptcy proceedings at a Barclays subsidiary.
What ties it together: I take the thing that's genuinely hard to explain, and I make it clear, without making it wrong.